Effective Date: April 22, 2025
We collect personal data in the following ways:
Automatically: Usage statistics, browser data, and device type collected through cookies and analytics tools.
When you sign up: Your name, email address, chosen membership level, and payment information (via our secure third-party payment processor).
When you use our tools: Data you submit during chats, uploaded files, responses to prompts, and other form inputs.
2. How We Use Your Information
We use your information to:
Communicate updates, recommendations, and occasional promotional content (you can opt out at any time)
Provide access to your membership tools and services
Personalize your user experience with Experts and your MD
Process payments and manage your account
Improve system performance, reliability, and user support
3. Data Sharing and Storage
We do not sell your personal data.
We only share data with trusted service providers who help us deliver our services (e.g., payment processors, email providers, hosting services).
All user data is stored securely and encrypted where appropriate.
4. Data Retention
- Account data is retained as long as your membership is active.
- Uploaded files and generated documents are stored temporarily for your convenience and may be auto-deleted after a set period (e.g., 7 days).
- You can request permanent deletion of your data at any time.
5. Your Rights
You have the right to:
- Access the data we have about you
- Correct or update your personal information
- Request deletion of your account and associated data
- Withdraw consent to data processing (which may limit your use of the platform)
To exercise these rights, contact us at: concerns@eedgepackage.com
6. Children’s Privacy
Our services are intended for individuals age 16 and older. We do not knowingly collect data from children under 16. If you believe we have done so, please contact us immediately.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the effective date at the top.
8. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: concerns@eedgepackage.com